30-day support
Eligible return and exchange requests must be started within 30 days after your order is delivered.
Refund Policy
Clear returns for fresh sips.
Sipora wants every beverage order to feel easy, reliable, and carefully supported. This Refund Policy explains how eligible returns, exchanges, damaged items, and refunds are handled for purchases made directly through Sipora.
30 Days
Return and exchange support on eligible items
Free
Returns and exchanges for approved requests
24/7
Customer care for order and policy questions
Policy Date
Last updated June 29, 2026. This policy applies to purchases made directly through Sipora.
At a Glance
Policy Summary
A simple policy built for everyday confidence.
Most eligible Sipora products may be returned or exchanged within 30 days of delivery when they meet the conditions below. For beverage safety and product integrity, opened consumable items may have different handling requirements.
Sealed and unused
Items should be unused, unopened when applicable, and in their original packaging with all included materials.
Order details needed
Please include your order number, checkout email, product name, and a clear reason for the request.
Refund or exchange
Once approved and reviewed, your request may be resolved with a refund, replacement, or exchange.
Eligibility
What can be returned.
A return is generally eligible when the item is in a condition that can be safely reviewed and restocked according to product type, packaging, and beverage safety standards.
01
Unused items in original packaging
Products should be unused, undamaged, and returned with original packaging, labels, inserts, and accessories when included.
02
Unopened beverage products
Consumable products, drink mixes, teas, coffees, refreshers, and beverage packs should remain sealed unless the issue is damage, defect, or incorrect fulfillment.
03
Damaged or incorrect orders
If your order arrives damaged, defective, incomplete, or incorrect, please start a request with photos and order details.
04
Final review by customer care
All returns and exchanges must be reviewed before items are sent back. Unauthorized returns may not be accepted.
Return Process
Step by Step
Four steps from request to resolution.
To keep the process organized, please start with a support request before sending any product back. Sipora customer care will review your case and provide the next step.
01
Start your request
Send your order number, checkout email, product name, and reason for the return or exchange request.
02
Receive instructions
Customer care will review eligibility and provide return instructions when the request is approved.
03
Return the item
Package the product securely and include all required materials according to the instructions provided.
04
Get your resolution
After review, Sipora will process the approved refund, replacement, or exchange based on your case.
Refund Timing
When refunds are issued.
Approved refunds are processed after the returned item has been received and reviewed. Refunds are issued to the original payment method used at checkout unless another approved resolution applies.
01
Inspection comes first
Returned items are reviewed for condition, packaging, and policy eligibility before the refund is released.
02
Original payment method
Once processed, the refund is sent back to the original payment method. Bank or card posting time may vary.
03
Shipping and discounts
Sipora offers free shipping on all products. Discounts, promotions, and partial refunds are reviewed based on the final order total and returned items.
04
Order changes
If you need to cancel or change an order, request help as soon as possible. Orders already processed or shipped may need to follow the return process.
Non-Returnable Items
Items that may be limited.
Some products may not qualify for return unless they arrive damaged, defective, incorrect, or otherwise covered by customer care review.
01
Opened consumable goods
Opened teas, coffees, drink mixes, refreshers, beverage packs, and other consumable products may not be returnable for preference-based reasons.
02
Used or damaged by handling
Items that show customer-caused wear, missing parts, broken packaging, or unsafe return condition may be declined.
03
Final sale items
Products clearly marked final sale, clearance, or non-returnable at the time of purchase may not qualify for standard return support.
04
Gift cards and digital items
Gift cards, digital items, and similar non-physical products are generally not refundable unless required by applicable rules.
Frequently Asked Questions
Quick answers about refunds.
These answers summarize common refund, return, exchange, and damaged-order questions for Sipora customers.
How long do I have to start a return?
Eligible return and exchange requests must be started within 30 days after delivery. Please include your order number and checkout email when starting your request.
Do I need approval before returning an item?
Yes. Please wait for Sipora customer care to review your request and provide return instructions before sending anything back. Unauthorized returns may not be accepted.
Can I return an opened beverage product?
Opened consumable products are generally not returnable for preference-based reasons. If the item arrived damaged, defective, incorrect, or unsafe to use, customer care will review the issue.
What if my item arrives damaged?
Start a request as soon as possible and include clear photos of the product, packaging, shipping label, and any visible damage. Sipora will review the issue and provide the next step.
When will I receive my refund?
Approved refunds are processed after the returned item has been received and reviewed. The refund is issued to the original payment method, and posting time may vary by bank or payment provider.
Can I exchange instead of refund?
Yes, eligible items may be exchanged within 30 days. Exchanges depend on item condition, product availability, and customer care approval.
What if I used a discount?
Refunds are based on the amount actually paid after discounts, promotions, or automatic offers were applied. Selected promotional items are reviewed according to the final order total.
Customer Care
Need help with a refund request?
Sipora customer care is available 24/7 for refund questions, damaged orders, exchanges, product issues, delivery concerns, and payment-related support. Please prepare your order number, checkout email, item name, and a clear description of your request.
Support Email
support@sipora.lol
Support Phone
+1 (434) 670-9163
Business Address
1412 N Main Street, Hillsville, VA 24343, United States
Support Availability
24/7 customer support for Sipora orders, returns, refunds, and exchanges.
Sipora Refund Policy. Built for clear beverage shopping, simple returns, and customer-first support.